Technical Support
To ensure our customers derive the maximum benefits from our products, we provide extensive pre-sales and after-sales technical support. This includes a wide array of lab testing services, compliance assistance with the various food contact regulations, as well as troubleshooting color matching and processing issues.
At Granula, it goes without saying that we take great care to monitor and control our processes closely. We use designed experiments to reduce costs by speeding up the design process, and reducing late engineering reducing product material and labor complexity. Experimental design allows us to achieve manufacturing cost savings by minimizing process variation, which ultimately benefits our customers in terms of the quality, effectiveness and speediness of the solutions we supply.
Most importantly, partnership and collaboration are key in our interaction with our customers, enabling us to deliver a consistently high level of customer support and laying the basis for a long-term relationship built on respect and trust.